www downtime

Incident Report for npm

Resolved

The website was unavailable for 10 minutes as a result of a deployment error; we pulled a box out of rotation for upgrade without realizing another box was already out of rotation for maintenance. We are enhancing our deployment automation to automatically avoid this kind of error in future.

In addition, there was a caching error at Pingdom, which significantly over-reported the length of the outage. We are discussing this problem with their support staff.

Posted Apr 28, 2014 - 23:16 UTC