Service Interruption across public and private repositories.

Incident Report for npm

Resolved

This incident has been resolved.

Our engineering team was alerted to increased error rates and began to investigate at 9:31 AM ET.
Investigation led to some problematic systems configuration with our database.
The configuration was rectified which led to partial incident resolution for many npm users and customers, at 9:54 am ET.
Follow-up SRE work led to a full restoration of service at 11:06 am ET.

We apologize for the inconvenience and are working on post-incident steps to prevent future such issues.

Posted Sep 26, 2019 - 15:46 UTC

This incident affected: Package installation and Package publishing.