Errors unpublishing packages

Incident Report for npm

Resolved

The issue with failures on requests to unpublish packages within the initially permitted 72-hour window is now resolved.

Posted Aug 17, 2018 - 00:25 UTC

Monitoring

We've applied a fix for unpublish errors during the unpublish window.

Posted Aug 16, 2018 - 21:04 UTC

Update

We have narrowed this down even further to a failing elasticsearch query and are working on a fix.

Posted Aug 16, 2018 - 14:43 UTC

Identified

We are aware that a large proportion of requests to unpublish packages within the initially permitted 72 hour window are erroring with a generic HTTP 500 error.

This is due to an internal service request timing out when authenticating the unpublish requests, and is not affecting any parts of the package publishing workflow, and we are working on a fix.

Posted Aug 16, 2018 - 00:47 UTC